The OPR hospital
QUALITY
Since 2001, the Nigrisoli Accredited Private Hospital has been awarded the Quality System Certification according to the UNI EN ISO 9001, registration No. 2262-A. As a customer guarantee, our organization is subject to annual surveillance audits with Certification renewal every three years.
The Quality Policy for Collected Private Hospitals can be consulted in this document.
GENERAL AND STRUCTURAL QUALITY STANDARDS
| Presence of one, two or three bed rooms |
|
| Other guest rooms. | Rooms for day service outpatient after outpatient surgery |
| Possibility of television and telephone | 100% of the rooms |
| Adjustable conditioning system | 100% of the rooms and common areas |
| Presence of baths for disabled patients | one per floor |
| Type of beds for patients | 100% twisted / articulated beds and presence of electric beds for patients with movement difficulty |
| Other common areas and services |
|
QUALITY PERCEIVED BY HOSPITALIZED PATIENTS
| Results 2015 Medical Area departments | Results 2015 Surgical area departments | |
| Information received from medical personnel on the state of health and the treatments to which the patient was subjected | 99,25% | 99,69% |
| Medical staff availability to listen to patient requests | 98,85% | 99,04% |
| Kindness and courtesy of staff | 98,47% | 98,12% |
| Protection and respect of privacy | 98,34% | 98,84% |
| Room Cleaning | 96,42% | 98,42% |
| Room Comfort (furnishings, tranquility, safe, TV, etc ...) | 96,81% | 98,55% |
QUALITY PERCEIVED BY OUTPATIENTS
| Results 2017 Outpatient users | Results 2017 Image diagnostic users | |
| Information received from staff at booking | 98,9% | 100% |
| Medical staff availability to listen to patient requests | 99,1% | 100% |
| Treatment received by medical personnel | 99,7% | 100% |
| Room Cleaning where the user was housed | 99,7% | 100% |
| Protection and respect of privacy | 99,4% | 99,1% |
THE SUBMISSION OF COMPLAINTS AND REPORTS OF DISSERVICE
All Hospital staff are responsible for collecting and managing any problem encountered by our hosts, whether it is expressed to individual operators (in this case, we call it disservice) or when the user intends to do a more formal act by activating the complaints procedure.
The person who intends to file a complaint or report a disservice can:
- report the disappointment by telephone or personally to: Head nurse for Inpatients, Nursing Outpatient clinic Assistant, Concierge and Reception Staff for Administrative Services
- ask the Heads of departments or departments to receive an interview with the Health Directorate to file a complaint
- send a simple letter of complaint to the Health Care Department of the Accredited Private Nigrisoli Hospital, Viale Ercolani n.9, 40138 Bologna or by mail to: direzione.sanitaria@nigrisoli.it.
Written and verbal or telephone complaints registered by the operators on a special form are sent to the Health Manager who manages them directly. The Health Director will provide an immediate response during the interview if the question does not require an inquiry; Conversely, if the case requires further information, it will be answered within a standard time period of not more than 30 days.
Ospedale Nigrisoli